I have known Rich for about 6 years. What has struck me most about Rich and, in my opinion, his most endearing trait is his passion to help people become the best they can be. He works tirelessly to help people communicate, calmly, and in more effective ways so that they can enjoy real improvements in their relationships, whether it be in their marriage, parent/child relationship, or work environment. I admire his dedication and passion to help to improve the state of our communities, one person, one couple, one parent/child, one conversation at a time. Highly recommend Rich to anyone who is struggling and would like to turn their conflict into focus and create harmony in their relationships and in their lives